Abstract
The majority of lawyer misconduct complaint filings to the Virginia State Bar have to do with behaviors that, while not the ideal of professionalism, fall short of crossing the line into sanctionable misconduct. The VSB had concerns that people not involved with the bar did not understand its disciplinary system and were growing frustrated with its lack of action in response to complaints. To address this concern, it conducted a Complainant Satisfaction Survey that focused on complainants' perceptions of the VSB disciplinary process to measure the level of "consumer satisfaction." This article provides an analysis of the survey results, including complainants' expectations, reasons for dissatisfaction, and general conclusions and recommendations.
Document Type
Newsletter Article
Publication Information
7 Professional Lawyer 1, 4-8 (May 1996)
Repository Citation
Hannaford-Agor, Paula, "What Complainants Really Expect of Bar Disciplinary Agencies: Lessons from the Virginia State Bar Complainant Satisfaction Survey" (1996). Popular Media. 652.
https://scholarship.law.wm.edu/popular_media/652